Privacy Policy

Privacy Policy

Privacy Policy

About us

So, what is all the buzz about for OTPLESS? Here is why.

OTPLESS is the world’s first privacy first identity app.

With, you can control:

Who, Where, When, How, Why you share your personal information to websites and apps.

Not only that, you are in full control of your sessions across websites and apps. Online privacy is super important, especially in a bustling digital landscape like India. But fret not, because I'm here to introduce you to OTPLESS.COM – the identity superhero app that's tailored specifically for you!

Here's why OTPLESS is the coolest and the first privacy first identity app:

  1. Take Back Control of Your Data: With OTPLESS, you become the master of your own data universe. You have complete control over what information you share, when you share it, and with whom. No more worrying about your personal data being misused or sold without your consent. You're in charge!

  2. Privacy First, Always: At OTPLESS, we take privacy seriously, especially in a country where digital privacy is of paramount importance. We've designed the app with a privacy-first mindset, ensuring that your personal information remains confidential and secure. Your privacy is our top priority!

  3. No Unwanted Ads: Tired of being bombarded with irrelevant ads? OTPLESS has got your back. We don't believe in selling your data to advertisers for profit. Our focus is on providing a secure and seamless identity solution, without any annoying ads invading your digital space.

  4. Rock-Solid Security: We understand the need for robust security measures, especially in Indian digital landscape. OTPLESS implements state-of-the-art security technologies, including encryption and secure protocols, to safeguard your personal information from unauthorized access. Your data is fortified with the latest security and protection measures!

  5. User-Friendly Experience: Navigating the digital realm should be a breeze, even for those new to technology. That's why OTPLESS is designed to be user-friendly, intuitive, and accessible for all. No complex OTPs, passwords or confusing processes here. Just a simple, one-tap authentication experience that even your parents would love.

  6. Trust and Transparency: Trust is at the core of our relationship with users. We believe in being transparent and building trust through clear communication. Our Privacy Policy is easy to understand and explains how we handle your data in a way that aligns with Indian data protection regulations. You deserve transparency, and we're committed to providing it.

  7. Empowering Indian websites and apps: OTPLESS isn’t just about protecting your privacy; it’s also about empowering websites and apps. By integrating OTPLESS, Indian businesses can offer their users a secure and privacy-friendly authentication solution. Together, we can foster a culture of privacy and trust in the Indian digital ecosystem.

So, what are you waiting for? Join the OTPLESS revolution and take control of your digital identity! Download OTPLESS from the App Store or Google Play Store, and become a privacy superhero.

If you have any questions or need assistance, our dedicated support team is here to help. We're all about making your journey to digital privacy a smooth and cool ride.

Let's stand together to protect privacy in the Indian digital landscape.

With OTPLESS by your side, you can reclaim your online privacy and embark on a journey to secure digital India!


Privacy Policy

Last Updated: October 5, 2023

Welcome to OTPLESS, the world's leading privacy-first identity app. This document (“Terms of Use & Privacy Policy”) sets out the policies and practices of OTPLESS Solutions Private Limited (“OTPLESS” or “we” or “us” “or “our”) in collecting, processing, storing, or transferring personal data and information by OTPLESS and refund policy on cancellation of the subscription of OTPLESS services. At OTPLESS, we are committed to safeguarding your privacy and protecting your personal information with the utmost care and diligence and provide seamless customer service.

This Terms of Use & Privacy Policy outlines how we collect, use, and disclose your data when you use our services, regardless of your location. We want to assure you that your privacy is our top priority, and we adhere to the highest standards of data privacy laws, regulations, and ethical practices. You consent to OTPLESS collecting, receiving, storing, using, dealing with, handling, managing, processing, providing access to, sharing, disclosing and analysing information shared by you in the manner set forth in this Terms of Use & Privacy Policy. By accessing the app, using the services or by otherwise providing any information on the app, you will be deemed to have read, understood and agreed to the terms and conditions outlined in the Terms of Use & Privacy Policy and agree to be bound by the Terms of Use & Privacy Policy.

This Terms of Use & Privacy Policy has been published inter alia in compliance with the provisions of the Information Technology Act, 2000 and the rules and regulations made thereunder (including, but not limited to: (i) The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and (ii) The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021).

  1. Respecting Your Privacy

At OTPLESS, we deeply respect the significance of privacy in the digital age. We understand that privacy is not just a right but a fundamental human value. Our commitment to privacy guides everything we do, from the design of our app to the implementation of robust security measures. With OTPLESS, you can trust that your personal information is handled with the utmost care and in strict compliance with applicable privacy laws and this Terms of Use & Privacy Policy.

  1. Our Approach to Data Protection

State-of-the-Art Security Measures: We prioritize the security of your personal information and employ state-of-the-art security measures to safeguard it. Our infrastructure is designed with industry-leading practices, including encryption, firewalls, and secure protocols, to protect against unauthorized access, disclosure, alteration, or destruction of your data.

Privacy by Design: Privacy is at the core of OTPLESS. We follow the principles of Privacy by Design, which means privacy considerations are integrated into our app's design and functionality from the outset. We proactively assess privacy risks and implement measures to mitigate them, ensuring that your privacy is protected at every stage of your interaction with OTPLESS.

Data Minimization: We follow the principle of data minimization, meaning we only collect the personal information necessary to provide you with our services. We do not collect excessive or unnecessary data which is not relevant to the provision of our services. By collecting only what is essential, we reduce the privacy risks associated with data storage and processing.

Anonymization and Pseudonymization: When feasible and appropriate, we anonymize or pseudonymize your personal information to further protect your privacy. This ensures that the data cannot be linked directly to you and provides an additional layer of security and privacy.

  1. Information We Collect

Personal Information: Personal information means information that, by itself or in combination, can identify a natural person. To provide our services, we may collect certain personal information from you, including but not limited to your name, email address, phone number, and any additional information you choose to provide voluntarily.

Usage Information: We may collect information about your interactions with OTPLESS, such as the features you use, the websites and apps you authenticate with, and your preferences for such usage. This information helps us improve our services and personalize your experience.

Device and Log Information: When you access OTPLESS, we may collect certain information about your device, such as your device type, operating system, IP address, and browser type. We may also gather log information, including details about your interactions with our app, timestamps, and system activity.

Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to collect information about your usage patterns, enhance your experience, and improve our services. You have the option to disable cookies through your browser settings, but please note that this may affect the functionality of OTPLESS.

  1. How We Use Your Information

Providing and Personalizing Services: We use your personal information to provide you with a seamless and personalized experience on OTPLESS. This includes verifying your identity, securely sharing your authenticated details with integrated websites and apps, and granting you access to the services you require.

Communication: We may use your information to communicate with you about important updates, service-related announcements, and new features. These communications are essential for the proper functioning of OTPLESS and for keeping you informed about any changes or improvements to our services. We may also send you promotional materials and exclusive offers that enhance your OTPLESS experience.

You have the option to opt out of receiving such communications at any time by adjusting your preferences in the app.

Personalization and Recommendations: We may utilize your information to personalize your OTPLESS experience, tailoring content and features to align with your preferences. By analyzing your usage patterns and preferences, we can offer recommendations and suggestions that enhance your productivity and convenience. Please note that these personalized recommendations are based on automated processing and do not involve any automated decision-making that significantly affects you.

Service Improvement: Your data helps us improve and optimize OTPLESS. By analyzing aggregated data and usage patterns, we gain insights that allow us to enhance our app's performance, security, and user experience. These improvements are aimed at providing you with a seamless and reliable service that meets your needs.

Fraud Detection and Security: We process your information to detect and prevent fraud, security breaches, or any misuse of OTPLESS. Our robust security measures, coupled with data analysis and anomaly detection, help us identify and respond to any suspicious activities promptly. Protecting your data and ensuring a secure and safe environment for all users is of paramount importance to us.

Legal Compliance: We may process your personal information as required by applicable laws, regulations, or legal proceedings. This includes, but is not limited to, complying with legal obligations, responding to lawful requests, and cooperating with law enforcement authorities. We will only disclose your personal information when necessary and in compliance with applicable data protection laws.

  1. Storage Of Your Information

Your information which is in the possession and control of the Company is stored in accordance with the applicable laws. Storage and transfer of such information is carried out in compliance with all applicable laws, including without limitation, the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. Please note that the services have reasonable security measures, including as mentioned in Information Technology Act, 2000 in place to protect the loss or misuse of your information. Whenever you change or access your information, OTPLESS offers the use of a secure server. However, you acknowledge that transacting over the internet has inherent risks which can only be avoided by you following reasonable security practices, such as not revealing such information to any other person and informing the customer care of OTPLESS or Privacy Team about any suspicious activity or where your information has/may have been compromised.

  1. Sharing your Information

Third-Party Service Providers: To provide our services effectively, we may engage trusted third-party service providers who assist us in collecting and transmitting personal information as well as, delivering and maintaining our services. These service providers can only access your personal information to the extent necessary to perform their services for us and are subject to security requirements no less stringent than the measures taken by us.

Integrated Websites and Apps: When you choose to authenticate with integrated websites and apps through OTPLESS, we securely share your authenticated details (such as your name, email, or phone number) as necessary to facilitate the authentication process or receiving any services from such integrated websites and apps. Please note that the privacy practices of these websites and apps are governed by their respective privacy policies, and we encourage you to review them before proceeding.

Compliance with Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid request from a governmental or regulatory authority. This may include responding to legal process, such as directions from authorities or court orders, or cooperating with law enforcement agencies in investigations or matters of public safety.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via prominent notice within OTPLESS and seek your consent if required by applicable laws.

Consent and Preferences: We will not share your personal information with any third parties for their marketing purposes without your explicit consent. You have full control over your privacy settings and the sharing of your information with integrated websites and apps. You can revoke consent or modify your preferences at any time through the app's settings.

  1. International Data Transfers

OTPLESS’ services can be used globally, which means that your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

Regardless of where your information is transferred, we take appropriate safeguards to ensure the security and confidentiality of your personal information and ensure that the security requirements of such persons is no less stringent than the measures used by us. These safeguards would include requirements mandated by applicable laws for any cross-border transfer of personal information.

  1. Your Rights and Choices

Access and Control: You have the right to access, correct, update, or delete your personal information held by OTPLESS. You can review and modify your information by accessing the relevant sections within the app. If you encounter any difficulties, you may contact our Privacy Team for assistance.

Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This enables you to transfer your data to another service provider if desired. Please note that certain legal limitations or technical constraints may apply to data portability requests.

Consent Withdrawal: You have the right to withdraw your consent to the processing of your personal information at any time. If you withdraw your consent, it will not affect the lawfulness of any processing that occurred prior to the withdrawal. You can manage your consent preferences through the app's settings.

Objection and Restriction: You have the right to object to certain processing activities or request restrictions on the processing of your personal information. We will carefully assess your request and comply with it unless there are compelling legitimate grounds for the processing or if it is required for legal purposes.

Communication Preferences: You have the option to manage your communication preferences, including opting out of promotional communications, newsletters, and non-essential notifications. You can adjust these preferences within the app or by contacting our Privacy Team.

Right to Lodge a Complaint: If you believe that OTPLESS has not adequately addressed your privacy concerns, you have the right to write to us your grievances at the contact details given below.

  1. Children's Privacy

OTPLESS is not intended for use by individuals under the age of 16 (or the equivalent minimum age as defined by applicable data protection laws). We do not knowingly collect or process personal information from children without appropriate parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete such information from our systems

  1. Data Security

We take data security seriously and have implemented comprehensive measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, secure protocols, access controls, and ongoing security assessments.

While we strive to maintain the highest level of data security, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and you should take appropriate precautions to protect your own information.

  1. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Terms of Use & Privacy Policy, unless a longer retention period is required or permitted by applicable law. The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Once your personal information is no longer required, we will securely delete or anonymize it to ensure its protection and comply with applicable data protection laws.

  1. Updates to the Terms of Use & Privacy Policy

We may update this Terms of Use & Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any changes by prominently posting a notice within OTPLESS or by other means as required under applicable laws. Provided that apart from such publication, OTPLESS shall be under no obligation to inform or intimate you of any such change, modification, addition or deletion.

We encourage you to review this Terms of Use & Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of OTPLESS after the effective date of any changes signifies your acceptance of the updated Terms of Use & Privacy Policy.

  1. Restrictions

While accessing or using the app or the services, you shall ensure that you do NOT host, display, upload, modify, publish, transmit, update or share any information that:

  1. You do not have a right to make available under any law or contractual or fiduciary relationship, unless you own or control the rights thereto or have received all necessary consents for such use of the content;

  2. is defamatory, vulgar, obscene, pornographic, paedophilic, invasive of another person’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

  3. is harmful to minors and children;

  4. infringes patent, trademark, copyright or other proprietary rights or intellectual property rights of any person or entity;

  5. violates any applicable law, regulation or generally accepted practices or guidelines in India or any other relevant jurisdiction;

  6. deceives or misleads any other user of the app, us or any other person the origin of any messages on the services or the app or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

  7. impersonates any person or entity, or falsely state or otherwise misrepresents your affiliation with a person or entity;

  8. the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting other nation;

  9. contains viruses, trojan horses, worms, spyware, time bombs, cancel bots, or other computer programming routines, code, files or such other programs that may harm the services or the app, interests or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other users without their consent; or

  10. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

Without limiting the foregoing, the you agree that you shall not:

  1. decompile, reverse engineer, or disassemble the contents of the website or the app or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website or the app, or remove any copyright, trademark registration, or other proprietary notices from the contents of the website or the app;

  2. engage in any activity which would interfere with any other person’s use or enjoyment of the website, app or the services including engage in disruptive attacks such as denial of service attack on the website, app and services;

  3. access or use the website, app or the services of OTPLESS in any manner that could damage, disable, overburden or impair any of the OTPLESS’s servers or the networks;

  4. disrupt or interfere with the security of, or otherwise cause harm to website, app or the services of OTPLESS, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected;

  5. use deep-links, page-scrape, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to increase traffic to the website or app, to access, acquire, copy or monitor any portion of website or app, or in any way reproduce or circumvent the navigational structure or presentation of the website or app, or any content, to obtain or attempt to obtain any content, documents or information through any means not specifically made available through the website or app; and

  6. use the website, app or services for purposes that are not permitted by: (i) these Terms of Use & Privacy Policy; and (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdiction.

You shall not (a) use the services or the app for commercial purposes of any kind unless agreed with OTPLESS in writing, or (b) advertise or sell the services or the app or domain names or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind unless agreed with OTPLESS in writing, or (c) use the services or the app in any way that is unlawful, or harms OTPLESS.

Notwithstanding the generality of the foregoing clause, you agree and undertake that you shall not upload any information / data on the app, which would infringe the intellectual property rights of any third person.

  1. Termination

  1. where you commit a breach of / fails to comply with any of the provisions of this Terms of Use & Privacy Policy;

  2. where you fail to comply with applicable law;

  3. where you upload or provide information or data on the app, which is not compliant with or violates any applicable law or the Terms of Use & Privacy Policy;

  4. where you commit a breach of the intellectual property rights of OTPLESS and / or any third person;

  5. where OTPLESS seizes to carry on its business or the app being taken offline;

  6. where OTPLESS has reasonable grounds for suspecting any illegal, fraudulent, unethical or abusive activity by you;

  7. where OTPLESS is investigating any complaints or alleged violations (by you) of the Terms of Use & Privacy Policy, applicable law or for any other reason; or

  8. where OTPLESS believes, in its sole discretion, that your actions are causing or may cause legal liability for other users and / or OTPLESS or are contrary to the interests of OTPLESS, the app, the intellectual property of any person, this Terms of Use & Privacy Policy and / or the information provided by any user on the app.

OTPLESS shall have the right to immediately: (a) terminate your right of access / usage to the app and the services; (b) investigate and take appropriate action against you for any such alleged breach of the applicable laws or this Terms of Use & Privacy Policy; (c) file a complaint with or report any illegal activity to the appropriate governmental / regulatory bodies or law enforcement agencies; and / or (d) take any other action deemed appropriate, under applicable law.

  1. Cancellation And Refund Policy

We can cancel your subscription of OTPLESS services at any time you place such request with OTPLESS. You agree that no refund shall be provided

by OTPLESS for the cancellation of the services for which money has already been paid.

Notwithstanding anything, cancellation and refund policy is subject to any agreement executed specifically with the customer.

  1. Warranties

No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with the website, app or its services. While OTPLESS may apply such technology as it deems fit to ensure the security of and prevent unauthorised access to its products/services, the Company does not warrant that products/services or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that services or any data/content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros. OTPLESS provides the website, app or its services and other products/services an “as is”, “where is”, “with all faults” basis.


  1. Indemnification

You agree to indemnify, defend and hold harmless OTPLESS and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees (“Indemnified Parties”), from all claims, demands, losses, costs, fees suffered or incurred by the Indemnified Parties due to or arising out of your breach of this Terms of Use & Privacy Policy or the documents they incorporate by reference, or the violation of any law or the rights of a third-party by you.

  1. Exclusion Of Liabilities

Notwithstanding anything to the contrary, OTPLESS, its successors, agents, assigns, and each of their directors, officers, employees, associates, agents, and representatives shall in no event be liable to you:

  1. any indirect, incidental, special, consequential, punitive or economic loss, expense or damage arising from or in connection with any access, use or the inability to access or use the website, app or the OTPLESS services or reliance on those, howsoever caused and regardless of the form of action (including tort or strict liability);

  2. any downtime costs, loss of revenue or business opportunities, loss of profit, loss of anticipated savings or business, loss of data, loss of goodwill or loss of value of any equipment including software;

  3. any loss or damage arising as a result of a disclosure/sharing or hacking of your login details and password, and any improper usage, failure or malfunction of any computer or mobile phone, unavailability of an electricity connection, other telecommunications equipment, any other services or equipment necessary to access the website, app or services;

  4. act or omission of any third party including but not limited to any participants, interviewers or any equipment or software providers, any service providers, any network providers (including but not limited to telecommunications providers, internet browser providers and internet access providers), or any agent or subcontractor of any of the foregoing; and

  5. theft or loss of your computer, mobile phone, your data, login details and password, hardware.


  1. Governing Law And Jurisdiction

Privacy These shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Further, Terms of Use & Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi and you hereby accede to and accept the jurisdiction of such courts.

  1. Contact Us

If you have any questions, concerns, or inquiries regarding this Terms of Use & Privacy Policy, please contact our Privacy Team. We are here to assist you and address any privacy-related issues you may have. If you have any grievances or any questions, you can reach us at the following contact details:

Grievance Officer: Tanmay Sagar

Address: 1101, Rajhans Bonista, Old Ghod Dod Rd, Ram Chowk, Adarsh Society, Athwa, Surat, Gujarat 395001


We take privacy seriously, and we are committed to providing transparent and comprehensive information about how we handle your personal information. Our Privacy Team consists of experienced professionals in data privacy laws and ethics who are dedicated to ensuring the protection of your privacy rights.

We value your trust and appreciate your decision to use OTPLESS, the world's first privacy-first identity app. We will continue to uphold the highest standards of data privacy and security as we strive to deliver a seamless and trustworthy user experience. Your privacy matters to us, and we are honoured to be your trusted partner in protecting your digital identity.

Thank you for taking the time to review our Terms of Use & Privacy Policy. We encourage you to explore OTPLESS and experience the convenience, security, and privacy benefits it offers. Together, we can revolutionize the way we authenticate and share our personal information while safeguarding our privacy in the digital world.

OTPless Solutions Pvt Ltd

OTPless Solutions Pvt Ltd